FAQs

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BASICS

What is an Air Ambulance?

An air ambulance is an executive aircraft that has been specially equipped with a medical stretcher, advanced life support equipment, medications and a highly trained medical staff to safely, efficiently, and quickly transport your loved one from one location to another.

How does the service work?

When you schedule a trip, we will need the following information: To and from locations, sending and receiving doctor information, date and time you would like the patient to travel, and method of payment.  Our Flight Coordinators will handle the rest, including; schedule ground transportation and manage communications between facilities, doctors, case managers, admissions personnel, airport terminals, ambulances, caterers, and families.  Our Medical Coordinator manages our flight medical crews and insures that proper medical equipment and medications are available for your patient.  Our Chief Pilot plans the flight path and manages the aircraft and crew preparation.  Our Medical Director insures that your patient receives proper treatment during the transport.

What area of the world does Global Jetcare Service?

Global Jetcare flies to all continents except Antarctica.  We also travel to hundreds of airports more than are used by commercial carriers.  Chances are that there is an airport within minutes of your location and destination.

 

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FINANCIAL

How much does an air ambulance cost?

As you might expect, the cost of medical transportation can be fairly expensive. Global Jetcare is committed to providing you the lowest possible price without compromising patient care.  As a direct operator, Global Jetcare can save you hundreds or even thousands of dollars by avoiding the middle man or broker.  Global Jetcare can also connect your flight with multiple others therefore reducing your cost.

Are all costs included?

Our quote to you is all-inclusive.  There are no hidden charges or add-ons.  Any changes to costs that might occur as a result of changing patient conditions would only be done prior to a transport and with the full knowledge of our customer.

What forms of payment does Global Jetcare accept?

We accept payments such as money orders, bank wire drafts, cashiers checks, personal checks, cash, and all major credit cards.  Many insurance companies pay the cost of air ambulance transportation.  Please provide the flight coordinator with your insurance information and we will work with your insurance provider to obtain payment authorization for your patient.

 

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MEDICAL

What medical personnel are onboard?

Our standard of care is one critical care paramedic and one critical care registered nurse.  When necessary, we can provide respiratory therapists, nurse practitioners, and physicians.  Our medical personnel have a minimum of five years critical care experience and have extensive training in flight physiology.

What medical equipment and medications are carried onboard?

A partial list of supplies and equipment includes oxygen, ventilator, cardiac monitor/defibrillator, suction equipment, full ACLS (Advanced Cardiac Life Support) drug complement, IV supplies, resuscitation equipment, FAA approved stretchers, AC inverters, and much more.

What patients can Global Jetcare transport?

Global Jetcare is licensed by the State of Florida, Department of Health, Bureau of Emergency Medical Services and can transport anything from BLS (Basic Life Support) patients which simply need assistance on and off the aircraft to critical care patients requiring cardiac monitoring and mechanical ventilation.  Our medical director has developed strict protocols that exceed national standards, will personally review your patient’s case, and then will provide specific protocols for your patient.

 

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AIRCRAFT

What is the safety record of Global Jetcare?

All aircraft are operated by West Air Holdings, Inc.  West Air Holdings, Inc. has a 100 percent safety record.

Is Global Jetcare insured?

All aircraft used by Global Jetcare are insured for up to $35,000,000 per occurrence. In addition, we carry medical liability insurance of $1,000,000.

What type of aircraft does Global Jetcare operate?

Global Jetcare uses special medically equipped Learjet aircraft that are pressurized and capable of flying at altitudes at or higher than commercial airliners well above most turbulence and hazardous weather.

 

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LOGISTICAL

Can family members travel with the patient?

Family members may travel without charge.  Luggage is limited on medical flights due to the significant amount of medical equipment that is carried aboard air ambulances.  The number of passengers and amount of luggage depends on the patient’s health and the length of the flight.

How soon can you be there?

Global Jetcare is a 24-hour operation and can respond immediately to your request.  It typically takes about 90 minutes to call out a crew and have them prepare the aircraft for takeoff.  We fly directly to the airport closest to the patient, and our flight coordinator will keep in constant communication with case managers or family members during this time so you will know our precise time of arrival.

Is your staff multilingual?

Global Jetcare has medical personnel on staff that can speak many of the prevalent languages.  In addition, we have access to interpreters that can travel with the patient if required.